Refund Policy

Last updated: June 11, 2026

Welcome to ZENDO. This Refund Policy outlines the terms and conditions regarding cancellations and refunds for our subscription services.

1. Merchant of Record

All purchases made through the ZENDO App are processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and Merchant of Record. This means Paddle handles all payment processing, tax compliance, and initial refund requests on our behalf.

2. Subscription Cancellations

You may cancel your ZENDO subscription at any time.

• How to cancel: You can cancel directly through the Paddle customer portal (accessible via the link in your subscription confirmation email) or by contacting us at connect@purebeing.eu.
• Access after cancellation: Upon cancellation, you will retain full access to the ZENDO audio library until the end of your current paid billing period.
• No partial refunds: We do not provide prorated refunds for partial subscription periods or unused time within an active billing cycle.

3. Refund Requests

We want you to be satisfied with your experience. We offer a 14-day money-back guarantee on initial subscription purchases.

• 14-Day Window (initial purchase): If you are not satisfied with your purchase, you may request a full refund within 14 days of your initial order.
• Renewals: Automatic subscription renewals are generally non-refundable, except where mandatory consumer law requires otherwise. We recommend cancelling at least one day before the renewal date to avoid being charged.
• How to request a refund: To request a refund, visit paddle.net or contact us at connect@purebeing.eu with your order details.
• Processing: Approved refunds will be processed by Paddle and credited back to the original payment method used for the purchase.

4. EU Right of Withdrawal for Digital Services

As a consumer in the European Union, you have a statutory right of withdrawal of 14 days from the conclusion of the contract under the Austrian Distance and Off-Premises Sales Act (FAGG) and Directive 2011/83/EU.

Because ZENDO provides immediate access to digital content (audio sessions) upon successful payment, this statutory right of withdrawal expires as soon as performance has begun, provided you have (a) expressly consented to performance beginning before the end of the 14-day withdrawal period, and (b) acknowledged that you thereby lose your right of withdrawal. This consent is obtained by Paddle during the checkout process. Our voluntary 14-day money-back guarantee in Section 3 above goes beyond this and applies independently of the statutory right.

5. Statutory Consumer Rights

Nothing in this policy affects your mandatory rights under applicable Austrian and European Union consumer protection laws.

6. Contact

If you have any questions regarding this Refund Policy, your subscription, or a payment issue, please contact us at:

Email: connect@purebeing.eu